Frequently Asked Questions
Hopefully, we can answer some of your FAQs below, but if you still aren’t sure, please don’t hesitate to contact us.
Ultimately, we want you to have peace of mind when you come with us. And we’ll do everything we can to secure that. We fully understand that these are uncertain times that we are living in and the picture is constantly and rapidly changing. Please note that you can make a risk-free deposit with us that is fully refundable in most cases (minus the transaction fee of 5%) up to 30 days before departure or postpone at any time for free.
Since most of our trips are custom designed, we’re assessing the options and taking into account where we need to leave things open, remain flexible, or perhaps put two solutions in place. Our partners around the globe are also fully aware of the situation which is why having long-standing business relationships built on trust really works for all sides, just as we saw in early 2020 when we had to postpone/rebook/cancel hundreds of trips.
Please contact us with any questions or concerns regarding our Covid-19 policies.
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