FREQUENTLY ASKED QUESTIONS

FAQ’s

Big questions, little questions—whatever is on your mind, we’re here to help! While we’ve compiled answers to many of the most common queries on our Frequently Asked Questions below, we understand that every traveller’s journey is unique, and sometimes your questions require a more personal touch. If you can’t find the information you’re looking for, please don’t hesitate to reach out to us directly.

We’re always happy to assist with anything you need, whether it’s clarifying details about a trip, helping you plan your dream itinerary, or simply providing travel tips and advice. At Finisterra, we genuinely value open communication with our travellers and are committed to making every aspect of your journey as seamless and enjoyable as possible. Contact Us for more info.

Ultimately, we want you to have peace of mind when you come with us. And we’ll do everything we can to secure that. We fully understand that these are uncertain times that we are living in and the picture is constantly and rapidly changing.

We strongly encourage all travellers to purchase Cancel for Any Reason Travel Insurance – available HERE.

From July 1st, 2022, all deposits are non-refundable, though if you cancel more than 60 days in advance, you may be able to apply your deposit to a future Scheduled Tour or Custom Trip with us. Exceptions may apply. Most deposits are transferrable.

Less than 60 days’ notice, all monies paid will be considered non-refundable.

Domestic and international air tickets are 100% non-refundable.

Please contact us with any questions or concerns regarding our cancellation policies.

We advise each traveller to purchase a travel insurance policy most appropriate for their situation. Proof of Travel Medical Insurance is mandatory on our trips and can be purchased through nicola@finisterra.ca.

We are licensed to sell Manulife Insurance policies.

All of our destinations require a passport, valid for 6 months BEYOND your return date. You may need a visa for your destination, please refer to https://travel.gc.ca/ for the most up-to-date information.

Please note that ALL TRAVEL DOCUMENTS (passports, visas, etc) are the responsibility of the individual traveller.

You may or may not need vaccinations depending on your destination(s). We are not physicians and cannot provide you with specific medical advice.

We strongly encourage you to check with your personal physician or local travel clinic at least 6 weeks before embarking on your journey for up-to-date information regarding medical precautions and immunizations for your particular travel destination(s).

For comprehensive information please refer to the Canadian Government Travel Site https://travel.gc.ca/ or the Center for Disease Control’s Traveller’s Health Information Website www.cdc.gov/travel. We recommend that you visit a Travel Medical Professional at least 2 months in advance.

Baggage restrictions vary by airline. Most carriers allow 1 checked bag per person, and each bag is allowed to weigh a maximum of 50 lbs.

Please visit the website of your airline to find specific details on what is allowed and what will incur extra fees. Generally, we recommend bringing only one larger bag and a carry-on (ie/backpack). We can provide packing lists for many of our adventures.

Check out Keri’s blog on packing tips HERE.

If you are open to sharing with a person of the same gender, we will do our best to match you up on our group tours. Otherwise, there is the Single Supplement option which varies from trip to trip.

Please do not book flights until the trip has been confirmed via email. If you would like assistance booking your flights, please contact us.

This will vary from country to country however, we always recommend having some USD (new, crisp bills) when you travel especially when travelling to Latin America and Asia. When travelling to Europe or Africa, it is handy to have some Euros on hand before departure.

Generally speaking, you can withdraw local currency from ATMs located in the international arrivals area of airports. You will likely get a much better exchange rate from the bank machine than if you took cash out in advance, particularly for the less popular currencies.

Bring bank cards and a Visa card or MasterCard. Check XE.com for the most current exchange rates.

We are a proud Canadian company however as much as we would love to price our trips in Canadian dollars, our currency is not a “world currency”. The value of the Canadian dollar fluctuates greatly against the widely used, US dollar.

Most of our itineraries are fully customizable for 1 to 20 people, although pricing will vary. Please contact us for a custom trip!

Carefully curated trips take a lot of time to plan therefore we charge a $500 per trip planning fee. This non-refundable fee will be applied toward the final balance owed.

TRAVEL INSURANCE

Even though we wish you a flawless trip, things can happen, especially nowadays. Make sure you are prepared with a Travel Insurance policy that is right for you. Finisterra recommends Manulife Insurance or John Hancock Please feel free to ask us about Trip Cancellation & Interruption Insurance, Cancel for Any Reason Policies, Travel Medical Insurance, or any other questions you may have.

TRAVEL INSURANCE FOR CANADIANS

Travel with confidence knowing that you’re covered with Manulife Insurance.

Image of a girl swimming in ocean with Manulife travel insurance

GET A FREE QUOTE

TRAVEL INSURANCE FOR AMERICANS – JOHN HANCOCK

Explore the world, stress-free, when you book travel insurance with John Hancock International.

John Hancock Travel Insurance for Americans

GET A FREE QUOTE

WHY TRAVEL WITH US?

At Finisterra Travel we help you discover, push personal boundaries, and explore the unknown.

We are super passionate about sustainable, transformational, and adventure travel. Definitely not “armchair travellers”, we have firsthand experience of where you’ll be heading.No one wants to feel like a tourist which is why when we plan a custom travel experience for you, we strive to make your adventure as authentic as possible. We offer an array of Small Group Adventures & Custom Trips, and have something for every type of traveller.

Our unique itineraries are designed to best showcase some of our favourite destinations around Africa, Asia, Latin America, the Middle East, North America, and Europe. All itineraries are fully-customizable.Not your typical online travel agency, nor are we quite a tour operator, we are international travel designers with a flair for unique experiences. We’d love to hear from you!

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